Package Park
Our Package Park has a solar roof the size of 16 soccer fields. This caused the 88,000m2 building to again generate more energy than it consumed in 2024.
Less plastic
In our Package Park, we are trying to stop using plastic in our pallet storage and internal transport. By implementing solutions that eliminate the use of plastic sealing foil on our pallets, we are reducing our plastic use year after year.
Less cardboard
We try to be as smart as possible when it comes to cardboard packaging. We do so with our box-to-size machines, for example. They read the size of a product and fold the box around it perfectly. Is the product already in a sturdy box? We will use that. This way, we save cardboard and transport less air.
CoolblueBikes
We also make the delivery of packages as sustainable as possible. One way we do this is with our CoolblueBikes delivery service. Around our bike depots in the Netherlands, Belgium, and Germany, we deliver up to 90% of small orders by bike. These orders are not packed in a box, but in a shipping bag. This saves cardboard and allows us to transport more per ride.
CoolblueDelivers
We reduce exhaust emissions by planning our delivery routes as intelligently as possible, using our own software. This way, we reduce our CO₂ emissions and ensure the package reaches the customer sooner. Another way we reduce our emissions is by using electric vehicles. That is why we are increasingly driving electric delivery vans and optimizing the charging capacity of our depots.
Coolblue Energy
To really make an impact, we look beyond our own footprint. That is why we help customers save energy with Coolblue Energy. Customers at Coolblue Energy not only get green electricity and gas, but always get a discount on energy-efficient products such as washing machines, smart plugs, and smart lights.
In addition to green electricity and gas, Coolblue Energy also supplies total solutions for solar panels, charging stations, heat pumps, and split air conditioners to our customers' homes. For example, customers with installed solar panels and a charging station can charge their electric car for free with their own generated energy.
Free Washing
With a dynamic energy contract from Coolblue Energy and a suitable washing machine, customers always wash for free between 12:00 and 15:00. During the day, there is often a large supply or even a surplus of green energy. With Free Washing, we make it easy and attractive to adjust power consumption to these moments.
Heat pumps
In October 2024, we started selling and installing heat pumps. With a heat pump, we help our customers save considerably on their gas consumption for heating at home. Our heat pumps are specially designed for Dutch homes. In addition to fully electric heat pumps, we also offer hybrid heat pumps for customers who do not want to completely get rid of gas (yet). Our advisors help you make the right choice and our installers ensure a safe installation. With the service that our customers are used to from Coolblue.
Completing the product journey
Every product has a life span. This can be extended, but it will come to an end eventually. At this stage too, the product has to be taken care of. We extend the life span and complete the product journey by repairing, refurbishing, and recycling products.
Repairs
If a product breaks, we work with the customer to find a solution. For example, customers can have their defective iPhone repaired by Apple-certified repairers at Coolblue. Customers send the device to our warehouse or hand it in at one of our stores. We also help customers to fix malfunctions in their white goods with advice articles on our website and in our app. And if the product turns out to be defective? Our repair service will visit the customer at home.
Collecting and refurbishing white goods
When customers order white goods products from us, we take the old appliance with us when we deliver the new one. This is how we have become the largest white goods collection party of the Benelux. We always try to repair these products ourselves. The repaired products then go to thrift stores and other buyers. The parts of the appliances that can no longer be salvaged, are recycled at the highest possible quality.
Refurbishing smartphones
We refurbish more than white goods: we also give a second life to smartphones. And because we offer a 2-year warranty on these models, we make sure the life span of these smartphones is extended as long as possible.
